Warranty Claim – Terms & Conditions
Car Sales Express Pty Ltd

Overview
By submitting a warranty claim through our website, you agree to the following terms and conditions. These are designed to ensure a clear, fair, and efficient process for all parties.

1. Claim Submission
   
   • All warranty claims must be submitted via the official online form.
   • All required fields must be completed accurately.
   • Incomplete or incorrect submissions may result in delays.
2. Response Time
   
   • Our team will review your claim and respond within 48 business hours.
   • Response times may vary during peak periods.
3. Assessment Process
   
   • All claims are subject to review by Car Sales Express and/or the warranty provider.
   • Do not proceed with repairs without written approval.
   • Unauthorised repairs may result in claim rejection.
4. Diagnostic Requirement
   
   • A diagnostic inspection may be required before approval.
   • Must be completed by a licensed mechanic or authorised repairer.
   • Diagnostic costs are only reimbursable if pre-approved in writing.
5. Warranty Coverage
   
   • Coverage is subject to your selected warranty plan.
   • Not all components or issues are covered.
   • Exclusions may include wear and tear and maintenance-related items.
6. Statutory Warranty (Victoria)
   
   • Certain vehicles sold by Car Sales Express may be covered by a statutory warranty under Victorian law.
   • This typically applies to vehicles that are:
     
     • Less than 10 years old, and
     • Have travelled less than 160,000 km at the time of sale
   • The statutory warranty period is:
     
     • 3 months or 5,000 km (whichever occurs first) from the date of delivery
   • Under statutory warranty, Car Sales Express is responsible for repairing defects that make the vehicle:
     
     • Unroadworthy, or
     • Not in a reasonable condition for its age and price
   • This warranty does not cover:
     
     • Fair wear and tear
     • Damage caused after delivery
     • Issues resulting from misuse or lack of maintenance
   • Vehicles sold outside these criteria may not be covered by statutory warranty.
7. Repair Authorisation
   
   • Approved repairs must be carried out by an authorised repairer.
   • Car Sales Express reserves the right to:
     
     • Nominate a repairer
     • Supply parts
     • Request the vehicle be returned for inspection or repair
8. Customer Responsibilities
   You agree to:
   
   • Maintain the vehicle as per manufacturer guidelines
   • Provide service history if requested
   • Stop driving the vehicle if a fault may cause further damage
9. Claim Outcomes
   Claims may result in:
   
   • Full approval
   • Partial approval
   • Decline (with explanation provided)
   
   All decisions are based on warranty terms and supporting evidence.
10. Communication
    
    • All correspondence must be conducted via email.
    • Additional documentation (photos, videos, reports) may be required.
11. Limitation of Liability
    Car Sales Express is not responsible for:
    
    • Costs incurred without prior approval
    • Delays from third-party suppliers or repairers
    • Any indirect or consequential losses